Terms of Service

1. Acceptance of Terms

By accessing or using the Aspen Mirage website (aspenmirage.com) and any services related to handmade woven mesh crafts and garden fencing, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should discontinue use of our website immediately.

Aspen Mirage is operated from 3-12-8 Kinshi, Sumida-ku, Tokyo 130-0024, Japan. These Terms are governed by the laws of Japan.

2. Description of Services

Aspen Mirage provides handmade woven mesh crafts and garden fencing. Through our website, you may browse our catalogue, request quotations, place orders, and contact our team. Our product and service range includes, but is not limited to: woven mesh panels, decorative garden fencing, wickerwork enclosures, park screens, custom rattan weaving.

We reserve the right to modify, suspend, or discontinue any part of our offerings at any time without prior notice, though we will make reasonable efforts to honour existing orders and commitments.

3. User Accounts and Registration

Certain features of our website may require you to submit contact information or create a user profile. You agree to provide accurate and current information. You are responsible for maintaining the confidentiality of any login credentials and for all activity that occurs under your account.

If you suspect unauthorised access to your account, please notify us immediately at +81 3-6284-7031.

4. Orders and Payments

When you submit a quote request or place an order through Aspen Mirage for items such as woven mesh panels or decorative garden fencing, you are making an offer to purchase. We reserve the right to accept or decline any order. Prices listed on our website are in Japanese Yen (JPY) unless otherwise stated and are subject to change without notice.

Payment terms will be confirmed at the time of order acceptance. All transactions are processed securely. You agree to provide valid payment information and to pay all charges incurred in connection with your order, including applicable taxes and shipping fees.

5. Shipping and Delivery

We ship products related to handmade woven mesh crafts and garden fencing within Japan and, where feasible, internationally. Delivery timeframes are estimates and may vary depending on the complexity of your order (particularly for custom or made-to-order items such as wickerwork enclosures). Aspen Mirage is not liable for delays caused by shipping carriers, customs processing, or events beyond our control.

Risk of loss passes to you upon delivery to the carrier. Please inspect your order upon receipt and report any damage within 7 business days.

6. Returns and Refunds

We accept returns of standard-catalogue items within 14 days of delivery, provided the product is unused and in its original packaging. Custom-made or bespoke items (for example, specially commissioned custom rattan weaving) are generally non-refundable unless defective.

To initiate a return, contact us at +81 3-6284-7031 or via the contact form on our website. Refunds will be processed to the original payment method within 14 business days of our receipt of the returned item.

7. Intellectual Property

All content on the Aspen Mirage website, including text, images, product photographs, logos, designs, and layout, is owned by Aspen Mirage or its licensors and is protected by Japanese and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.

8. User Conduct

When using our website, you agree not to:

• Submit false or misleading information in forms or communications.
• Attempt to gain unauthorised access to any part of the website or its underlying systems.
• Use automated tools (bots, scrapers) to extract content or data from our site without permission.
• Upload or transmit any content that is unlawful, defamatory, or infringes the rights of others.
• Interfere with the normal operation of the website or place an unreasonable load on our servers.

9. Limitation of Liability

To the maximum extent permitted by Japanese law, Aspen Mirage shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of (or inability to use) our website or products. Our total liability for any claim shall not exceed the amount you paid to us for the specific product or service that gave rise to the claim.

This limitation does not apply to damages arising from wilful misconduct or gross negligence on our part.

10. Disclaimer of Warranties

Our website and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied. While we strive to keep product descriptions for woven mesh panels and other items accurate and up to date, we do not warrant that all information is error-free, complete, or current at all times.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of use of those external sites. Accessing third-party links is at your own risk.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Japan. Any disputes arising from these Terms or your use of Aspen Mirage shall be subject to the exclusive jurisdiction of the Tokyo District Court.

13. Modifications

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with a revised date. Your continued use of the website after such changes constitutes acceptance of the updated terms. We recommend checking this page periodically.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: